IT Resources

Academic IT Support Center

Visit or contact ASC-IT (ISMMS Academic IT Support Center)
Mon-Fri: 8am – 6pm
On-site agent available 9am – 4pm (Levy Library, Annenberg 11)
Sat & Sun: Noon – 4pm
By phone: 1-212-241-7091
Via email:

IT Security
Public Folders in Outlook
Outlook for MAC: Read more

Add Public Folders To Favorites In Outlook for Windows: Read more

How to change your password:

New Hires:

Download “VIP access” – You can download the app from the App Store if you are on IOS or Play Store if you have an Android phone. Once downloaded, open the VIP app and send the credential ID to ASCIT <>. It should be in the format of SYMCxxxxxxx. 

After ASCIT registers your credential ID, log into: and change your password. After you input your Network ID and Password, it will prompt you to input a security code. You will get this code from the VIP access app.

Change your password. The new password needs to be at least 8 characters and must include numbers, characters (ie: #, *) and letters (upper and lower case). You also cannot use your name or life number.

To check your email online, please go to the following url:

Current employees:

IT Service Request

Use this form if you can’t find a request that fits your IT need.

Learn more:

MSH Hardware IMAC

Request services related to hardware IMAC. *Please sign in here to view page.

Audio Visual Request

New request for AV Services between the hours of 7AM to 6PM Mon through Friday during normal business hours. *Please sign in here to view page.


Learn more:

Use this form if you can’t find a request that fits your IT need.

Cellular / Wireless Services

Service related to cellular/wireless devices. *Please sign in here to view page.

Epic Clinical Report Requests

Epic Report or Data Request for Clinical Applications.*Please sign in here to view page.

Messaging and Collaboration

Request messaging and collaborative services. *Please sign in here to view page.

Accessing VPN
Neuroscience Resources

Our facilities are staffed by experts who provide research services, as well as instruction and training. By taking advantage of our growing body of resources, our scientists are able to develop more effective diagnostic tests and treatments for brain and spinal cord disorders.

Read more