IT Resources
Academic IT Support Center
Visit us at ASCIT (ISMMS Academic IT Support Center)
Mon-Fri: 8am-6pm
Sat: Closed
Sun: Closed
For in-person IT support, visit the ASCIT office located on the 11th floor of Annenberg, Room 11-39. Our hours are Monday through Friday, 8:00 AM to 6:00 PM ET (Note: Upcoming Summer Hours of 8:00 AM to 5:00 PM ET will take effect from July 1 – Aug 3).
For after-hours support, email ascit@mssm.edu or call the Mount Sinai Health System IT Service Desk at 212-241-7091. A service ticket will be created, and your request will be addressed on the next business day.
Accessing VPN
Learn more here for VPN Access: https://itsecurity.mssm.edu/vpn-steps/
Cellular / Wireless Services
Service related to cellular/wireless devices. *Please sign in here to view page.
Epic Clinical Report Requests
Epic Report or Data Request for Clinical Applications. When logging in, click on the 3rd tab labled "EPIC Catalog". *Please sign in here to view page.
How to change your password
Click here for password reset.
IT Security Access
Access the Mount Sinai Health System Community here: https://itsecurity.mssm.edu/
Use this form if you can't find a request that fits your IT need.
MSH Hardware IMAC
Request services related to hardware iMAC, PC, Printer, Scanner, Biometric Device, Voice Recorders, KVM Switch and Monitor for Install/Move/Add/Change. *Please sign in here to view page.
Messaging and Collaboration
Request messaging and collaborative services. *Please sign in here to view page.
Networking
Learn more: https://icahn.mssm.edu/about/computer-services/network
Use this form if you can't find a request that fits your IT need.
Neuroscience Resources
Our facilities are staffed by experts who provide research services, as well as instruction and training. By taking advantage of our growing body of resources, our scientists are able to develop more effective diagnostic tests and treatments for brain and spinal cord disorders.
Wireless Network Access
Click here for Wireless Network Access.
Zoom and Audio Visual Requests
Use this form to submit Zoom & Audio Visual related requests. When logged in, it will be listed under "Popular Items". *Please sign in here to view page.
To request a Mount Sinai Zoom account, place a ticket here: https://mountsinaihealth.service-now.com/mshsportal?id=sc_cat_item&sys_id=95b9ae121be86410a921a977b04bcb29
Zoom Phone Information
Instructions:
Poly Edge E Series Phones Quick Tips.pdf
Zoom Phone Quick Reference.pdf
Zoom setup for desktop and cell phone .pdf
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Video Tutorials: